Return and refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At [FIZCLOTH], we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help with a fair and transparent return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

  • The product must be unused, unwashed, and in original condition

  • All original tags, packaging, and accessories must be intact

  • The item must not show any signs of wear, damage, or alteration

  • A valid proof of purchase (order ID or invoice) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [X DAYS] of receiving your order

  • Return requests made after this period may not be accepted

3. Return Process

To initiate a return:

  1. Email us at [EMAIL ADDRESS] with your order details

  2. Mention the reason for return and attach product images (if applicable)

  3. Our team will review your request and provide return instructions

  4. Ship the product back to us (if approved)

4. Refund Process & Timing

  • Once we receive and inspect the returned product, we will notify you of approval or rejection

  • If approved, your refund will be processed within [REFUND PROCESSING TIME]

  • The amount will be credited to your original payment method

Please note:

  • It may take additional time for your bank/payment provider to reflect the refund

5. Exchange Options

  • We offer exchanges for size issues or defective products (subject to availability)

  • If the requested item is unavailable, you may opt for a refund or store credit

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of delivery

  • Share clear images/videos of the issue

  • We will arrange a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale

  • Used, washed, or damaged items (not due to our fault)

  • Items returned without original packaging or tags

  • Gift cards or promotional items (if applicable)

8. Return Shipping Costs

  • Return shipping costs may be:

    • Free for defective/wrong products

    • Customer-borne for other returns (e.g., size issues, change of mind)

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

9. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation is not possible, but you may request a return after delivery

10. Contact Information

For any return or refund queries, please contact:

📧 Email: [maazsiddiqui384@gmail.com]
🏢 Address: [Pandri Raipur]

11. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on this page.

Thank you for shopping with [FIZCLOTH] — your satisfaction is our priority!